Kamruzzaman, Md - Arch H. Aplin III '80 Department of Hospitality, Hotel Management and Tourism

Md Kamruzzaman: Ph.D. Student
Email:: [email protected]

Education

Undergraduate Education: LLB, National University, Bangladesh; BBA, Marketing, University of Dhaka
Graduate Education: MBA, Tourism and Hospitality Management, University of Dhaka; MSc, Hospitality and Tourism Management, Virginia Polytechnic Institute and State University

Areas of Expertise

Artificial Intelligence in Tourism and Hospitality, Anthropomorphic Chatbots, Destination Branding, Digital Transformation, Consumer Behavior, Sustainable Tourism, Structural Equation Modeling (PLS-SEM).

Professional Summary

Advisor: Dr. Babak Taheri

Md Kamruzzaman is a PhD candidate in the Arch H. Aplin III ’80 Department of Hospitality, Hotel Management and Tourism at Texas A&M University. Prior to joining Texas A&M, he served as an Assistant Professor in the Department of Tourism and Hospitality Management at the University of Dhaka, where he taught undergraduate and graduate courses in tourism marketing, destination management, and research methods, and supervised student research projects.

His research focuses on artificial intelligence in tourism, particularly how anthropomorphic AI-powered chatbots function as social actors and influence trust, satisfaction, and destination brand loyalty. Drawing on digital communication theory and advanced quantitative methods such as PLS-SEM, his work examines emerging human–AI interactions and their implications for sustainable tourism and destination branding.