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Chang, Wen

Directory Profile for Wen Chang

Assistant Professor
Office: 
AGLS 461
Email: 
Phone: 
(979) 314-8054
Wen Chang’s Website

Education

Undergraduate Education
B.A. Tourism and Hospitality Management, Dongbei University of Finance and Economics
Graduate Education
M.Sc. Hospitality Management, University of Houston
Ph.D. Hospitality Administration, University of Nevada, Las Vegas
Awards
2026 Best Industry Project Award, Third Place — International Council on Hotel, Restaurant, and Institutional Education Global Conference.
2026 Best Research Paper Finalist — 56th Travel and Tourism Research Association Annual International Conference.
2026 Best Proposal Award, First Place — 24th Asia Pacific Council on Hotel, Restaurant, and Institutional Education Annual Conference.
2023 Best Presentation Award — 5th Wine and Hospitality Management Workshop.
Courses Taught
HMGT 302: Applications of Tourism Principles
HMGT 312: Managing Human Capital in Hospitality, Hotel Management and Tourism
HMGT 632: Contemporary Hospitality, Tourism and Recreation Human Resources Management

Areas of Expertise

  • AI-enabled workforce transformation: Organizational AI preparedness, workforce adaptation, employee innovation, skill development, and responsible human-AI collaboration.
  • Leadership, employee well-being, and careers: Leadership, meaningful work, thriving, employee performance, retention, and long-term career development in hospitality and service organizations.
  • AI-mediated learning and workforce training: Digital human and AI-agent learning environments, experiential learning, power-skill development, and technology-supported workforce preparedness.
  • Technology-enabled service systems: Human-AI service interactions, service recovery, employee-customer dynamics, virtual-reality training, and digital transformation in hospitality and tourism.

Professional Summary

Dr. Wen Chang is an Assistant Professor in the Arch H. Aplin III ’80 Department of Hospitality, Hotel Management and Tourism at Texas A&M University. Her research develops human-centered management and learning solutions to critical workforce challenges in hospitality and service industries. Her program examines how leadership, organizational systems, and artificial intelligence shape employee well-being, performance, service innovation, and workforce preparedness. Current work focuses on organizational AI preparedness, human-AI collaboration, and AI-mediated experiential learning and power-skill development.

Dr. Chang’s scholarship has appeared in leading journals including Tourism Management, International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, Journal of Business Research, Journal of Sustainable Tourism, and Journal of Service Management. She has authored or coauthored over 30 peer-reviewed journal articles and her work has received more than 1,100 citations. At Texas A&M, she integrates AI-mediated and experiential learning into undergraduate and graduate education and mentors students through collaborative research and publication.

Before joining Texas A&M, Dr. Chang served as Associate Dean and Director of International Programs at Dongbei University of Finance and Economics and held faculty appointments at Iowa State University and the University of Nevada, Las Vegas. She also serves as Associate Editor of International Hospitality Review and on the editorial boards of multiple major hospitality journals.

Selected Publications

  1. Bordbar, Y., Chang, W., & King, B. (2026). When anger delivers: Leader anger expression and employee performance in hospitality. International Journal of Contemporary Hospitality Management. Accepted.
  2. Gip, H., Currie, R., & Chang, W. (2026). How customer incivility reduces employees’ compassionate service behaviors: The exacerbating role of leader-member exchange. Journal of Service Management. Accepted.
  3. Qi, X., Huang, Z., & Chang, W. (2027). Employee-led disclosure of anthropomorphism in tourism GAI failure recovery: A mind perception model from tourists and employees. Tourism Management, 118, 105509.
  4. Chang, W., Swift, A. W., & Shulga, L. V. (2026). Artificial intelligence (AI) preparedness in hospitality: A framework and research agenda for building organizational capacities. International Journal of Contemporary Hospitality Management. 1-20.
  5. Chang, W., Shum, C., Sun, J., & Diao, R. (2026). Why leader empathy backfires: Relative LMX and leader work meaningfulness in predicting unethical pro-organizational behaviors. International Journal of Contemporary Hospitality Management, 38(13), 95–112.
  6. Diao, R., Chang, W., Liu, A., Wang, M., & Yang, Q. (2026). Sensemaking as a bridge between authentic leadership and employee well-being: A multilevel model of work meaningfulness and group empathy. International Journal of Contemporary Hospitality Management, 38(1), 366–385.
  7. Chang, W., Liu, X., & Lin, G. (2025). Wage stagnation in leisure and hospitality during the cost-of-living crisis: The role of labor segmentation, cost burden, and structural constraints. Journal of Sustainable Tourism.
  8. Wang, X., Wang, X., Liu, Z., Chang, W., Hou, Y., & Zhao, Z. (2022). Too generous to be fair? Experiments on the interplay of what, when, and how in data breach recovery of the hotel industry. Tourism Management, 88, 104420.
  9. Chang, W., & Busser, J. A. (2020). Hospitality career retention: The role of contextual factors and thriving at work. International Journal of Contemporary Hospitality Management, 32(1), 193–211.